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William Wood

Mr. William Wood is President and Founder of Wood Associates Corporation. Since 2001, after leaving Avaya where he had over 15 years of experience with contact centers, he has established an international consulting firm and focuses in the areas of strategic planning, staffing analysis, project management and operations. With extensive experience in the customer service industry aligning customer satisfaction metrics and quality analysis, he brought the first intranet Customer Satisfaction Survey and feedback system to Acatel Lucent Technologies’ call center services organization. He has a Masters from the University of Denver, is a Certified Quality Analyst and maintains membership in PMI, InAAU, CCNG, ICCM and frequently speaks at call center tradeshows.

Lori Wood

Ms. Lori Wood is an Officer at Wood Associates Corporation. With a vast background in the Cable/Broadband Industry she leads all consulting activities within this vertical. She also heads up all new business development, marketing, and advertising efforts. Prior to working with Wood Associates, Lori was the Senior Account Manager at Sadler & Dorchester Marketing and Advertising and she brings extensive experience in project management, print, and marketing.

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